One endpoint security solution for your office, datacenter, and cloud...
IT Global Services was founded on the principal of technology empowering people, your systems need to support the team’s efficiency, not hinder it. While managed services empower people with technology, we feel that the human aspect was often left out and the service felt restrictive. Our robust and knowledgeable team will bring a personalized touch to your individualized solution along with tried-and-true managed software to maximize empowerment.
At the core of our managed services are the 24/7/365 NOC and support teams, these are supported by our project management, escalation, and management teams. Our unique technology partners are armed with state of the art, robust, and comprehensive tools that give an unparalleled view into your systems and network. These capabilities allow us to bring empowerment to your technology team, overcoming any hurdles and meeting any goals.
PC/Mac Support
Network Monitoring & Support
Server Monitoring & Support
Ticket Activity Reporting
Technology Advisory Services
Emergency Onsite Support
Vendor Management
License Management
AWS Cloud Management
Azure Cloud Management
Office 365 Back-ups
Cloud Back-up Solutions
VolP Management
On Premises to Cloud Migrations
Anti-virus and Patch Management
Office 365 Multi-Factor Authentication
Security Awareness Training
Simulated Phishing Campaigns
Advanced Phishing and Spam Protection
Disaster Recovery Solutions
Password Management
Access Control Management
We will introduce you and prepare your infrastructure to take advantage of new technologies that are appropriate to your business objectives such as Artificial Intelligence, Internet of Things, hybrid cloud, and use of APIs.
We can translate your ambition into IT strategy.
Not only will we maintain and secure your data and IT environment, but we also consult on how to use technology to deliver on your corporate objectives.
We provide on demand executive level experience for your IT need and projects.
A security audit is the high-level description of the many ways organizations can test and assess their overall security posture, including cybersecurity.
Utilize tools, processes, and expertise that ensure your business and data are protected through the latest technologies and ongoing staff education. Find out more about our Managed IT Security Services.
IT Global Service partners with leading backup and disaster recovery solutions to ensure the safeguarding of your data from corruption, compromise, or loss. Some of the types of backups that we perform are local, cloud, image, and disaster recovery from total loss.
With a full-time staff member devoted to HIPAA, it should take a typical office less than 6 months to become compliant. Our team will work with you to keep the timeline as short as possible.
A full HIPAA Audit is most often completed by technology vendors working with healthcare organizations potentially costing between $20,000 and $50,000 depending on the size of the company. We use automation through our services to help keep your costs down. Gross rephrase.
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IT Global Service’s 24/7/365 NOC administers and monitors all workstations and servers on our network. Our NOC is fully capable of triaging incoming issues as well as taking care of a vast number of technical items including backups, patching, User Modifications, and Password Resets. The NOC while performing a critical function to the upkeep of technology infrastructure often operates in the background and has little interaction with the end user.
IT Global Service’s trusted and certified 24/7/365 Support Team is ground zero for all your technical needs. Available and on call when you need them, the support team is ready to take your call, email, or text, and work with you to resolve just about any technical challenge you may be facing
At IT Global Service we have a team of certified subject matter experts ready to jump in whenever necessary to provide that over-the-top knowledge and experience to the technical team and problem at hand. Our heavily certified experts make short work of typically complex and potentially time-consuming technical challenges while ensuring best practices are met and held throughout the solution process.
Our trusted and certified Project Managers and Management team includes extraordinary individuals with unparalleled experience in the technology field. Projects and complex jobs are assigned to a project manager who then works with management on timing and resource planning. Teams are created and checklists are formed. Our project managers work directly with our technicians and engineers to ensure the timely and thorough communication from the execution team back to management and you (the client) ensuring that everyone that needs to know, knows.
Data StrategyProactive oversight of year entire data lifecycle |
Customer success strategic support | ✓ |
Network administration | ✓ | |
Account management | ✓ | |
Complete cost control | ✓ | |
Monthly programme of educational webinars, co-hosted by Microsoft, Lenovo and others | ✓ | |
Data ProtectionYour data, kept continuously secure, compliant and safe to use |
Security policies built and implemented | ✓ |
Data privacy guidance | ✓ | |
Environment configured and maintained for industry regulations compliance | ✓ | |
Employee security awareness training | ✓ | |
Multi-factor authentication a endpoint protection | ✓ | |
InfrastructureConstant network monitoring, maintenance and patching |
Proactive environment monitoring - cloud or on-premise | ✓ |
Internet and telecoms connectivity | ✓ | |
Firewall, anti-virus, anti-malware, anti-ransomware a anti-SPAM | ✓ | |
Patch monitoring a management | ✓ | |
Back-up set-up, management and regular testing | ✓ | |
Cloud strategy & maintenanceConstant network monitoring, maintenance and patching |
Cloud migration strategy | ✓ |
Fully-managed migration projects (typically zero downtime) | ✓ | |
Choice of Microsoft Azure or Calligo's own privacy first, highly secure public cloud | ✓ | |
Continuous maintenance and uptime monitoring | ✓ | |
ISO 27001 compliance | ✓ | |
PCI:DSS compliance | ✓ | |
Guidance on data residency and Industry regulation compliance | ✓ | |
Microsoft 365 ServicesBetter collaboration and Data sharing, while keeping your data continuously protected |
Creation and implementation of security policies and user access rights | ✓ |
Simplified billing and license management | ✓ | |
Application training and "how to" support | ✓ | |
Data backup services | ✓ | |
CommunicationsReducing costs and simplifying your looks so your learns can serve your customers better |
Connectivity uptime monitoring and maintenance | ✓ |
Business voice VOIP service | ✓ | |
Support |
24*7*365 user support and problem resolution | ✓ |
Network infrastructure maintenance | ✓ | |
Desktop provisioning and peripherals | ✓ |
Support Level Products / Services |
Support Desk (Server) | ✓ |
Support Desk (Workstation) | ✓ | |
NOC Support (Server) | ✓ | |
NOC Support (Workstation) | ✓ | |
Security Products / Services |
Patch Management (Workstation) | ✓ |
Patch Management (Server) | ✓ | |
Managed AntiMalware- MalwareBytes | ✓ | |
Managed Antivirus – BitDefender | ✓ | |
Managed Antivirus – Webroot | ✓ | |
Additional Managed Services |
Ticket System | ✓ |
Vendor Management | ✓ | |
IT Roadmap | ✓ | |
Infrastructure Analysis | ✓ | |
Technology Handbooks | ✓ | |
Licensing Audit | ✓ | |
Email Management | ✓ | |
Audits or Compliance Related Services |
Security Insurance | ✓ |
IT Audit | ✓ | |
Security Audit | ✓ | |
Infrastructure Audit | ✓ | |
HIPAA Audit | ✓ | |
Network Audit | ✓ | |
Access Control Management | ✓ | |
Access Control Audit | ✓ | |
GDPR Compliance | ✓ | |
CMMC Compliance | ✓ | |
GDPR Audit | ✓ | |
HIPAA Compliance | ✓ | |
CMMC Audit | ✓ | |
NIST Compliance | ✓ | |
NIST Audit | ✓ |